Description of the facility

Family Camping Serenella is a campsite that is attentive to the needs of families, with a special focus on the little ones who will have fun in the new heated swimming pool equipped with countless water games. In the meantime, adults can enjoy their holiday in contact with nature, in a peaceful and quiet environment. To complete the offer, water skiing, waterboarding and paraflying!

Location: Bardolino approx. 1 km and Garda approx. 2 km, Gardaland 13 km, Verona approx. 32 km

Beach: grass and pebble beach, free and accessible from the cycle/pedestrian path that connects Garda and Bardolino

Swimming pool: children's pool with water games and adult pool, with hydromassage, solarium equipped with umbrellas and sun loungers and large playground and fitness area, pools open from the end of March to the end of October (weather permitting)

Entertainment and sports activities: daytime and evening entertainment (with free entertainment show) for children and adults during Easter week and from mid-May to mid-September; for a fee: water skiing, wakeboarding and paraflying center, bike and buoy rental

Bars and restaurants: restaurant pizzeria with terrace overlooking the pool and lake, take-away, bar, snack bar, ice cream parlor

Market: supermarket, fruit and vegetables, newsagent, tobacconist, beach items/toys
Safe stay

1. You can reach it directly with your car
2. It is an independent accommodation with its own bathroom facilities, where you have full autonomy, just like at home
3. Around you only open air, sky, nature, beaches, sea...

SERENELLA is committed to offering you a stay in complete serenity and safety so that you can dedicate yourself only to relaxation, fun.....to your well-deserved holidays!

Property services
Services: coin-operated washing machines, car wash, games room, doctor (from Pentecost to early September at set times), free wi-fi in some areas, recreational area for all guests

CHECK-IN
Guests are given the opportunity to pre-check-in online before arrival, by sending a copy of their identity document (to be verified at the time of registration).
The guest is asked to fill out a SELF-CERTIFICATION in which he/she certifies his/her good health status (facsimile attached); to speed up the check-in process, the document can be sent to the guest together with the booking confirmation.
The guest is welcomed by keeping the correct distance and avoiding any type of physical contact.
The safety distance is also enforced thanks to written communications (signs, stickers and route marker guides).
In the case of a group or family, invite guests to let only one of them enter who acts as an intermediary for everyone.
The usual check-in procedures are carried out by inviting the guest to show their identity document, possibly without touching it.
The card/key (including the key ring) is sanitized before giving it to the guest.
The counter is sanitized between guests.
CHECK-OUT
Self-check-out and priority check-out operations are encouraged (subject to the signing of the appropriate authorizations).
Payment with contactless cards, bank transfer or advance payment by credit card is preferred.
If the guest has not already paid the bill, carry out the usual check-out procedures.
Greet the guest while keeping the correct distance and avoiding any type of physical contact.
ACCESS OF VISITORS WHO ARE NOT STAYING IN THE STRUCTURE
Record the names and contact details of visitors and keep them for at least 14 days.
Have the self-certification form filled out and signed.
ORGANIZATION
An ANOMALY REGISTER is kept (see attached template) in which abnormal situations must be noted (for example, people who present respiratory symptoms or who require medical intervention).
The availability of magazines and information material for mixed use has been eliminated.
MEDICAL KIT
A kit is available that contains:
body temperature measurement instrument
hand sanitizer
surface disinfectant
face-eye masks (separate or combined)
COVID-19 anti-contagion plan 05/29/2020
disposable gloves
disposable protective apron
disposable protective suit
disposable bags for the disposal of biologically hazardous waste.
CLEANING AND SANITIZATION
The reception staff takes care of the sanitization of:
Magnetic cards/keys and key rings of the rooms.
Stationery.
Staplers.
Reception desk (between one guest and the next).
Telephone (at each shift change or before use by another employee).
POS terminals.
Computer keyboard and mouse.
Touch screens.
Protective barriers.